Shipping and Delivery Policy

Farmlushagro is a wholesale and export agriculture business, not a parcel-post retailer - so "delivery" varies by what you've ordered. This policy explains how fulfillment works for each type of order placed through farmlushagro.com.

Priced product orders

For catalog items with a listed price (Agro-Products Supply & Distribution, Food Processing & Packaging), your order is confirmed once payment succeeds. Our team then contacts you directly, using the details you provided at checkout, to arrange delivery or pickup. The delivery method (local delivery, third-party courier/freight, or collection from our facility) and timeframe depend on the product, quantity, and delivery location, and are confirmed with you after payment rather than quoted as a single fixed number for every order.

Quote-based service requests

For services that require a custom quote (most Farm & Livestock Production orders, and any bespoke request), the fulfillment and delivery timeline is stated in the quote you approve before paying. Once your quote is approved and paid, we deliver against those agreed terms.

Grain Storage & Warehouse Facility

Storage is a service performed at our facility, not something delivered to you. After payment, you receive a storage agreement confirming your storage period and terms. Goods are released back to you, or to whoever you authorise, by contacting us with your storage reference.

Agro-Export Services

International shipments are arranged per order, based on destination country, product, and applicable export/customs requirements. Freight method, Incoterms, expected transit time, and shipping documentation are agreed with you as part of the quote, before you pay.

Delivery and freight costs

Delivery, freight, and logistics costs are handled separately from the item or service price. For quote-based orders they are included in your quote; for priced catalog orders they're communicated to you directly when we confirm delivery arrangements.

Tracking your order

You can check your order's status at any time on our Track My Order page using your order reference. This reflects the order's processing status (received, quoted, paid, fulfilled) rather than a live courier GPS location - if you need a shipment update while your order is in transit, contact us with your reference number.

Delays or issues

If a delivery is delayed or something looks wrong with an incoming shipment, contact us with your order reference as soon as possible so we can look into it.